Synoptic Dashboards and Notifications Frequently Asked Questions

Dashboard access depends on your account plan. Free open-access accounts include access to the Synoptic Data Viewer. For full custom dashboard functionality (saved configurations, custom station sets, etc.), you’ll need a paid plan. You can start with a free trial to ensure the service meets your needs. Sign up at https://synopticdata.com/, contact support or start a trial.

Dashboards are created within the Synoptic Data Viewer. Once logged in, navigate to the Dashboards page and select the stations and variables you want to monitor. Your Dashboard will display a summary of current conditions via variable tiles, and you can toggle between a map and table view of all selected stations. If you need help getting started, contact support.

Yes. Synoptic’s Notifications service can power automated weather alerts that deliver threshold-based notifications (e.g., wind speed warnings, road condition alerts, fire weather triggers). To discuss your specific use case, the geographic coverage you need, and the right services contact us.

Dashboards in the Synoptic Data Viewer update on a 1-minute interval. Actual data updates depend on the station’s reporting interval, for example, CWOP stations transmit every 5 minutes, so those observations reflect that schedule rather than updating every minute.

Notifications are created directly from the Dashboards page. While viewing the dashboard where you want to create an alert, click the add-alert icon. The notification form lets you name the alert, set a criticality level, define your alerting rules, select which stations to monitor, and choose how you’d like to be notified. For more information visit our documentation page.

Fill out the demo request form on the Synoptic website. You can indicate whether you’d like email updates about the product or a live walkthrough with a team member. The Synoptic team will follow up to schedule a demo. To Speak with a Synoptic representative: Contact Sales – Synoptic Data.

Not automatically, dashboard access will be restricted once your trial expires. Reach out to support to convert to a paid plan. Your access can be updated to persist beyond the trial period without losing your saved dashboards or configurations.

Yes. Notification rules can be based on elapsed time since a station last reported, not just environmental thresholds. This is useful for monitoring station uptime and catching gaps in data transmission.

Instead of triggering on a single observation exceeding your threshold, configure the notification to require a consistent exceedance over a defined time period. This prevents alerts from firing repeatedly when conditions are hovering right around your threshold.

Contact Synoptic support with the names and email addresses of the people you’d like to add. Support will add them to your account. Note: if a person already has an existing Synoptic account, support may need to manually link their account rather than creating a new login, so it helps to include their existing email address when you reach out.

New stations don’t always auto-populate into existing dashboards immediately. Contact support here with the station ID(s) and they can manually add the missing stations and configure your dashboard to automatically pick up new stations in the future.

Not all variables are supported in the dashboard for all station types. If an expected variable is missing, contact support here with the station ID(s) and the variable name. They can investigate whether it’s a configuration issue, a data ingest gap, a product limitation currently being worked on, or the variable is not reported by the station.

First it’s important to see if the variables are available at the selected station. After confirming the station reports these variables, our support team can take a closer look at a specific station’s ingestion pipeline here.

Dashboards require a paid Synoptic account and login to access, they cannot be viewed publicly without signing in. To share a dashboard with someone, they will need their own Synoptic account with appropriate access. Contact support at support@synopticdata.com to add team members or external collaborators to your account.

Yes. Data providers are eligible for a free trial or purchasing the service. Reach out to Synoptic support directly to request a trial.

When creating a notification, you can set the resolution terms independently from the trigger, either a single observation returning within the safe range, or multiple observations over a defined time interval. Using a multi-observation resolution helps avoid premature “all-clear” alerts when conditions are still unstable.

Yes. Notification rules can be based on network parameters like battery voltage and reporting frequency, not just environmental conditions. This makes Notifications useful for monitoring station health alongside weather thresholds.